운항관리사의 피로·직무 스트레스 요인에 관한 연구
Fatigue and Job-Stress of Flight Dispatcher
Aviation Research Department, Korea Civil Aivation Association, Seoul, Korea
Received: June 30, 2017; Accepted: July 13, 2017
Korean J Aerosp Environ Med 2017; 27(2): 33-40
Published August 31, 2017
Copyright © Aerospace Medical Association of Korea.
Flight Dispatchers often experience fatigue and stress on the job due to work-related factors. Performance impairment resulting from fatigue and job-stress is an important concern for aviation safety. The goal of this research was to investigate fatigue and job-stress factors for flight dispatchers. The research involved an extensive literature review of job characteristic, fatigue and job-stress, human factors in the general and specific (airline operation) environment and surveyed fatigue and job-stress level of flagship carrier's flight dispatcher compared to the other occupation groups. Specially flight dispatchers reported that night work created high level of fatigue and job requirement induced high level of stress. In addition, implications for fatigue and stress management were discussed.